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Complete strategic planning is a key component in running a successful agency. For many years I have worked with businesses across Australia and New Zealand to help them grow, improve performance, develop better internal staffing structures and diagnose overall business needs.

Nexgenpm provides Consulting Services for everyone in the property management industry. We work with and on people, leadership, systems development, financial analysis, training, coaching, audits and risk management assessments.

Whether your business is well established or you are just starting out we have tools and resources that can help you achieve your goals.

Michelle has over 30 years experience in the property management industry, starting with a large commercial company in Sydney. Through her career she’s spent time working as a Property Manager, Department Head and Operations Manager for a small network of offices before joining Ray White corporate and spending 11 years leading their PM BDEs.

Her most recent role was as General Manager for the Living Here Group. The property management specialists grew under her leadership to 20 with 200 members, made up of both Principals and Property Management professionals, who collectively manage just under 6000 properties and focus on providing a full investment cycle services to both clients and customers.

Michelle has an innate understanding of the drivers inside a business and is committed to the delivery of industry standards and services to their highest level. She is also passionate about delivering results when it comes to the representation of clients and customers.

NexgenPM is Michelle’s latest venture, her very own property management consultancy business. She offers cutting edge resources, training, leadership, risk management and a complete suite of coaching and consulting packages to begin to drive change across the industry.

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Mystery Shopping

Find out how customers experience your business and how this compares to your competitors.

Rent roll growth

Learn your market opportunity, how to differentiate your business from your competitors, set up and execute pipeline sales and implement customer feedback loops.

Strategic evaluation

Using Apmasphere’s framework, Connecting the Dots, choose the strategy that supports your vision for your business and create an action plan tailored to your agency

Owning and operating a real estate agency for over 35 years now has presented me with any challenges. In recent years, Michelle Delaney has been there to provide me with invaluable support and guidance. If you are looking for assistance or support in your business then you can’t go past the consulting services that Michelle is offering.

Geoff Williams   Principal at Williams Real Estate Indooroopilly

‘Michelle Delaney has been a mentor to me for many years and she is an inspiration to all those who have worked with her. Her knowledge of all aspects of Property Management is second to none. I highly recommend Michelle to not only help build a successful Property Management business but to ensure the foundations are solid within the business and the culture great within the team. ’

Tricia Crombie  Business Development Executive at Ray White

Michelle’s unwavering support of our business and assistance with leadership development (over many years) has made a significant impact to growth and the day to day running of our business. There are plenty of Property Management specialists out there but Michelle has a unique skillset which is second to none in the industry and can’t be overlooked. If you want the truth and you want results – I highly recommend Michelle and the NexgenPM team.

Dwayne Richter   Principal at Ray White Stones Corner

Michelle Delaney has been a mentor and advisor to me for over a decade. From meeting her when I managed a property management team to now she has always been available with her superior knowledge of property management and business in general. She has taught me everything from best practice to diplomacy, I will be forever grateful for her support and for sharing her experience. I can highly recommend her to anyone who would like to improve their business and excel in real estate.

Jo Macbeth   New Customer Acquisition Specialist – Rockend


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